Many of our clients use our services on a regular basis. The following are a few of the reasons that people choose SMART Research:
Customer Service
Our aim is to make your project as hassle free for you as possible. We work hard to deliver the highest levels of customer service and have a customer service team always ready to help you. Our clients are allocated account and project managers to ensure that you receive a responsive and professional service. SMART Research is proud to have won a regional award for outstanding customer service.
Presentation of Results
Our research is always presented to you in a clear and meaningful manner. Often we employ graphical representations in order to cut through the detail of the numbers. At all times we will tailor your reports to make them relevant for specific targets. It is not unusual for us to present a number of variations of a particular report and will also generate presentation material if required.
Data Protection
Our methods strictly conform to the legal requirements as stated in the Data Protection Act 1998. As such, researchers are overt in their introductions and purposes. Subject anonymity is maintained throughout the process of data collection and research loyalties are consistent.
Experience
SMART Research has a team of highly qualified and experienced research specialists who are able to meet the needs of both small and large organisations. Our strength lies in “low volume, high quality” projects with hundreds of contacts rather than thousands. We do not operate a call centre or outsource work and you will be able to meet or speak to the researchers undertaking your work. All research projects are overseen by a company director.
Full Service
We have the capabilities to deliver your project from start to finish. For those clients new to research we can lead you through the process ensuring that you maintain control with the assurance that your project is in safe hands.
Our Approach
We are enthusiastic & plain speaking offering a collaborative approach that keeps you in control. Our responsive, hands-on service helps to set us apart from other providers and our clients value our no-nonsense “roll up your sleeves and get the job done” service. We are enjoy what we do, are enthusiastic & plain speaking, and always listen.
Accreditations
Our clients can be reassured by our compliance with industry recognised quality standards. These include the Market Research Society (MRS), the Chartered Institute of Marketing (CIM), the European Society for Opinion and Marketing Research (ESOMAR), Investors in People (IiP), and we are actively working towards ISO 20252.
